UX Researcher

UX Researcher


We are looking for a creative and resourceful User Experience Research Lead with strong design research skills to join our rapidly growing team of innovators, disruptors and problem solvers.

As a User Experience Research Lead you will develop research strategies that deliver actionable insights using qualitative and quantitative research methods to improve and innovate desktop and mobile user experiences for JPMorgan Chase employees. You will scope and craft research plans, conduct research sessions, and present findings to business stakeholders.

Naturally, we want someone who is a big picture thinker and can provide fresh thought leadership, but we are also looking for an individual who cares about detail and will complement and embody our team culture – caring and empathizing with users , showing kindness, seeing a need or pain point and actively reaching out to help. If you can explain why you’re that person, we want you!

Primary Responsibilities
Partner with product owners and design leads to understand the user segments and related product/service offerings
Partner with stakeholders to understand project goals and identify areas where user experience research can provide greater insight and success
Design and execute research studies that follow research best practices and methodologies
Ensure all research study results are actionable and contribute directly towards meeting project and business goals
Present and communicate research results and opportunities to the stakeholder team and larger organization when needed
Partner with design team lead to identify future research needs and develop a research roadmap with project briefs estimating scope and level of effort
Support research team lead in project prioritization and progress reporting
Support other team researchers as needed to ensure quality and consistency of deliverables and best practice compliance
Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
Contribute to next gen research group vision, identifying areas of opportunity or improvement
Participate in recruiting and interviewing new team members
Coach and mentor junior team members
5 + years of experience planning and executing user research studies
Bachelor’s degree required
Demonstrated ability to drive multiple medium complexity initiatives with minimal guidance
Demonstrated ability to champion user experience research and integrate within the design planning, estimation, and prioritization process
Demonstrated ability to incorporate design thinking into the product development process
Clear articulate communication skills
Familiarity with banking and finance a plus
To be considered for this position, you must have a portfolio or project work that is available for review.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm’s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans

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